Question 1

How should I prepare my home or business before my clean?

Accepted Answer

There's no need to wipe your counters before your service, all we ask is that you clean up any clothing, toys, or garbage before we start. This will make our clean quick and efficient as possible.

Question 2

Do I need to be home during my clean?

Accepted Answer

No. We clean during regular business hour Monday to Friday, many of our clients leave for work in the morning and come back to a sparkling home! Just simply leave your cleaner with a spare key, or garage/door code and we can lock up when we're all done.

Question 3

What happens if something breaks or someone gets injured in my home?

Accepted Answer

We are sure to treat your home with the utmost respect but sometimes accidents happen. If anything were to break in your home we do our best to fix or replace the item, we are also fully licensed and insured so you could file any appropriate claims.

Question 4

Do I need to provide any cleaning equipment?

Accepted Answer

No. We ensure our kits are filled with everything that we could need to clean your space. If you own special products for furniture or for preference, just let us know during your consultation if you would like us to use them!

Question 5

How often can you clean my home or business?

Accepted Answer

For reoccurring clients you can choose us for weekly, biweekly, or monthly cleans. We also offer one time cleaning services (good for before your parents come to visit)! At the time we do not offer move in/move out cleans but we are hoping to offer them in the future.

Question 6

Can my pets be home during my clean?

Accepted Answer

Of course, we love getting to spend time with pets! If you’re not home, please let us know how to appropriately clean around your pet. If your pet is aggressive in any way we ask that you please keep outside or in gated area to ensure our safety.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash and INTERAC e-Transfers.

FAQ